Thank you for choosing Cactipus.com. We recognize the importance of evaluating our service prior to purchase. To facilitate this, we provide a complimentary 24-hour trial period to all prospective customers. This allows you to verify the compatibility of our channel offerings and ensure your satisfaction with our service.
Customers are entitled to a refund if there are technical issues that cannot be resolved.
Customers can request a refund within 14 days of purchase or within the first 7 days of service.
In the unlikely event of prolonged server downtime exceeding one week, resulting in service unavailability, a refund will be processed promptly. Please anticipate that refund processing times may vary and could take up to 14 days to appear in your bank account or on your card statement, depending on the payment method utilized.
We offer pro-rata refunds, meaning if the customer cancels the service before the end of the subscription period due to technical issues, we will calculate the unused portion of the service and return the corresponding amount.
The refund process is straightforward. Customers can contact our customer support team to initiate a refund request.
We strongly recommend that customers carefully read and understand our refund policy before signing up for service to ensure they are aware of the terms and conditions for obtaining a refund if needed.